Social Policy

The charity for your community

Social Policy Campaigning
Campaigning for changes in policies and services is an important part of our work, and an equal aim of the Bureau.
Citizens Advice‘s social policy campaigns, based on evidence collected locally by each bureau, affect the lives of people who may never have used the services of a Citizen Advice Bureau. Every day we complete Social Policy Evidence Forms on cases where there may have been an injustice or where there is unfair practice or law .

National campaigning
Social Policy Evidence is collated to help social policy officers at the national body Citizens Advice to highlight the effects that policies have on real people in the real world, and to suggest where improvements can be made to the policies and services of national and local government and businesses. Citizens Advice aims to stop problems at their source, using the direct experience of the communities that Citizen Advice Bureaux serve.
The CAB Service is respected for its impartiality and independent analysis, and is listened to at all levels of government. Councillors, MPs, and Ministers all consult the CAB Service on a wide range of issues. See www.citizensadvice.org.uk

Local Campaigning
With local or regional issues, bureaux may act individually or join forces with other CABx and outside agencies using their client evidence to lobby MPs, Assembly Members (AMs), councillors, local authorities and others, as well as presenting their findings in the media.